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NelsonHall's NEAT reports available

NelsonHall, the leading global BPO and IT outsourcing analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing.

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CX Services in Telecoms & Media 2020

published 2020-07-28 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the telecoms and media sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost optimization, revenue generation, and CX improvement. Evaluating vendors on both their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’, vendors are identified in one of four categories: Leaders, High Achievers, Innovators, and Major Players. Vendors evaluated for this NEAT are: Alorica, Comdata, Concentrix, Continuum, CSS Corp, HGS, Infosys, Sutherland, TCS, Tech Mahindra, Teleperformance, TELUS International, transcosmos, TTEC, VXI Global Solutions, Webhelp, and Wipro. To find out more, contact Guy Saunders at [email protected]
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Healthcare Operational Analytics Services

published 2020-07-16 | Project by John Willmott

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare operational analytics services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in payer analytics and provider analytics. Vendors evaluated for this NEAT are Cognizant, Dimensional Insight, EXL, Infosys, NTT DATA, PwC Consulting, Sutherland, and TCS. To find out more, contact Guy Saunders at [email protected]
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Advanced Digital Workplace Services 2020

published 2020-07-09 | Project by John Laherty

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build services and run services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, CompuCom, Computacenter, CSS Corp, DXC Technology, Fujitsu, Getronics, IBM, Infosys, LTI, NTT DATA, Stefanini, TCS, Tech Mahindra, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected]
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Mortgage & Loan Services 2020

published 2020-06-25 | Project by Andy Efstathiou

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, hosted/SaaS delivery, and support for new digital business models. Vendors evaluated for this NEAT are Capgemini, Capita, Conneqt, EXL, Fidelity (FIS), Firstsource, Infosys, Kuliza, Mphasis, Sopra Banking Software, Sutherland, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected]
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Process Discovery & Mining 2020

published 2020-06-02 | Project by Bailey Kong

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process discovery & mining technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in process discovery, process mining, automation, and workforce optimization. Vendors evaluated for this NEAT are ABBYY, BusinessOptix, Celonis, EdgeVerve, Kryon, Lana Labs, myInvenio, NICE Systems, Process Diamond, QPR Software, Signavio, Skan, Software AG, UiPath, and UpFlux. To find out more, contact Guy Saunders at [email protected]
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