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CSS Corp- Advanced Digital Workplace Services

Vendor Analysis

by John Laherty

published on Mar 09, 2020

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Report Overview:

This NelsonHall assessment analyzes CSS Corp's offerings and capabilities in Advanced Digital Workplace Services

Who is this Report for:

NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for CSS Corp is a comprehensive assessment of CSS Corp’s digital workplace services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in digital workplace services.

Scope of this Report:

The report provides a comprehensive and objective analysis of CSS Corp’s digital workplace service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

CSS Corp provides digital workplace services through its cloud and infrastructure services practice (CIS), where it provides end-user services in support of the digital workplace, including its 'new age service desk,' service desk analytics, virtual assistant, digital support and self-help, automation, AI, self-service and persona-based offerings.

CSS Corp views the current digital workplace ecosystem across four key characteristics, which include:

  • Experience-led, providing hyper-personalization across roles and functions
  • Business process-focused providing the workflows and applications an employee interacts with (i.e., HR or finance functions)
  • Proactive solutions are required to address real-time device issues
  • A data and analytics-driven approach to collect information and decipher what is relevant, what is not, and make sense of this to enhance UX over a period of time.

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