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T-Systems - Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Jun 30, 2020

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Report Overview:

This NelsonHall assessment analyzes T-Systems' offerings and capabilities in Salesforce Services

Who is this Report for:

NelsonHall’s Salesforce services profile on T-Systems is a comprehensive assessment of T-Systems’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and Salesforce and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of T-Systems’ Salesforce service offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes T-Systems’s offerings and capabilities in Salesforce services.

DTAG provides Salesforce services, mostly through its Salesforce CoE, a unit of TMMS. The CoE has several roles: it is an innovation center (through its Innovation Hub) focusing on accelerators and IP; it is a consulting and technical delivery unit with 300 Salesforce consultants; it is a coordination unit with other DTAG units.

T-Systems has bold ambitions for its Salesforce capabilities. The company intends to become the Salesforce leader in German-speaking countries targeting companies of size ranging from mid-sized businesses to large enterprises, be its most innovative partner and expand its service portfolio to new Salesforce products and Clouds. As part of its focus on the DACH region, T-Systems wants to accompany clients in their global rollouts.

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