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Tech Mahindra - Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Sep 22, 2020

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Report Overview:

This NelsonHall assessment analyzes Tech Mahindra's offerings and capabilities in Salesforce Services

Who is this Report for:

NelsonHall’s Salesforce services profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and Salesforce and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s Salesforce service offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Tech Mahindra’s offerings and capabilities in Salesforce services.

Tech Mahindra launched its Salesforce (SF) practice in 2006. The practice initially addressed the technical side of Salesforce projects, with ~50 consultants. Over time, Tech Mahindra's Salesforce practice (SP) changed its positioning and has since addressed both the business and technology sides of projects. The company has pushed its consulting capabilities and its vertical expertise.

To achieve this dual positioning, SP hired business process specialists, and industry consultants, while continuing to grow its technology skills pool. At the end of 2019, SP had a headcount of ~1.5k. This headcount does not include industry consultants that participate in Salesforce projects or other units involved in MuleSoft (~300 practitioners) and Tableau Software (~200). In total, Salesforce services involve more than 2k personnel at Tech Mahindra.

Along with its move towards the business side of Salesforce projects, SP has structured itself by vertical across communications & media, BFSI, and healthcare and life science, along with manufacturing (automotive and discrete manufacturing).

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