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Cognizant - Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Oct 07, 2020

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Report Overview:

This NelsonHall assessment analyzes Cognizant's offerings and capabilities in Salesforce Services

Who is this Report for:

NelsonHall's Salesforce services profile on Cognizant’ is a comprehensive assessment of Cognizant's offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and Salesforce and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Cognizant’’s Salesforce service offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Cognizant’s offerings and capabilities in Salesforce services.

Cognizant has grouped its Salesforce expertise, including those of MuleSoft, in a separate service line with P&L responsibility. Cognizant's Salesforce Practice (SP) operates in North America and global growth markets (GGM, i.e., outside of North America). It includes several units including:

  • CoEs for areas including Field Service Lightning, Vlocity, Industry Clouds, for competency development
  • Strategy, marketing, and analyst relations
  • Demo engineering, for building PoCs in its centers in India, Barcelona, Missoula, MT, and Sydney
  • Delivery excellence, around processes, standards, automation, and audits
  • Digital technology office, around next-gen technologies beyond Salesforce
  • Advisory & Solutions.

In 2019, SP created its Advisory & Solutions unit, initially in Europe, to strengthen its presence in business and business process consulting and help clients in their digital transformation journey. With Advisory & Solutions, SP is also expanding in strategic projects, away from maintenance & support, and capacity contracts.

Cognizant has grouped its Salesforce capabilities and personnel as part of the Enterprise Application Service (EAS) horizontal line. EAS itself is part of Cognizant Digital Systems and Technology.

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