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Capgemini- Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Oct 23, 2020

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Report Overview:

This NelsonHall assessment analyzes Capgemini's offerings and capabilities in Salesforce Services

Who is this Report for:

NelsonHall's Salesforce services profile on Capgemini is a comprehensive assessment of Capgemini’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and Salesforce and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Capgemini’s Salesforce service offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Capgeminis offerings and capabilities in Salesforce services.

Salesforce Background

Capgemini has been a long-time partner of Salesforce, and in 2016 accelerated its Salesforce growth through M&As, initially in Europe, and then from 2017 onward, in the critical U.S. market. The company mostly focused on gaining Commerce Cloud capabilities.

An important acquisition was Liquidhub in 2018. LiquidHub was a digital agency of significant size, with its headcount of 2.8k. The company brought (mostly) commerce, and marketing, and CRM capabilities in the U.S. across technologies from Salesforce, and also SAP Hybris and Adobe.

Capgemini has become a significant partner of Salesforce. The company has ~5.2k Salesforce practitioners across Salesforce and MuleSoft, excluding Tableau. It has ~7k certifications, making it one of the top-four vendors by the number of certifications.

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