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IGT Solutions- Social Media Customer Experience Services

Vendor Analysis

by Ivan Kotzev

published on Jan 12, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes IGT Solutions' offerings and capabilities in Social Media Customer Experience Services

Who is this Report for:

NelsonHall’s Social Media CX Services profile on IGT Solutions is a comprehensive assessment of IGT Solutions’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IGT Solutions’ CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.


Key Findings & Highlights:

Between 2018 and 2020, IGT opened eight new sites to support the high growth travel sectors before the pandemic. COVID-19 also delayed the launch of new social media programs for IGT, for example, for a European airline. In the period company is also trying to branch out of the travel industry and take to a wider market its CX services offerings, particularly in e-commerce. For its social media services buyers, IGT is running targeted outreach campaigns and is differentiating its social media offerings with a customized pitch.

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