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Capgemini - Learning Services

Vendor Analysis

by Nikki Edwards

published on Feb 08, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Capgemini’s offerings and capabilities in Learning Services.

Who is this Report for:

NelsonHall’s Learning Services profile on Capgemini is a comprehensive assessment of Capgemini’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Learning Services and identifying vendor suitability for Learning Services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Learning Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Capgemini’s Learning Services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery structure, including the location of service delivery infrastructure.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Capgemini’s offerings and capabilities in Learning Services.

Capgemini, founded in 1967 and headquartered in Paris, France, is a provider of IT consulting, outsourcing, and professional services. Capgemini’s Digital Employee Operations (DEO) business, comprising End-to-end support for HR operations from Hire to Retire, including contact center support, Digital Learning Operations (DLO), Process automation, and analytics, falls within one of its nine essential business offerings.

Capgemini provides content (design and build), delivery, administration (operations), tech, consulting, and knowledge management (KM) services.

Capgemini introduced its KM service in 2020, along with its Workforce Transformation service. In 2020, Capgemini also brought its first Academy to the market - its AI Academy and its Learning Platforms as a Service (PaaS) offering (with its enhanced, next-generation Academy and Next Platform). There is a 2021 roadmap in place for its platforms.

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