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Process Diamond - Process Discovery & Mining Technology Evaluation 2021

Vendor Analysis

by Bailey Kong

published on Jun 02, 2021

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Report Overview:

This NelsonHall assessment analyzes Process Diamond's offerings and capabilities in Process Discovery & Mining Technology Evaluation

Who is this Report for:

NelsonHall’s Process Discovery & Mining Technology Evaluation, provides an assessment of Process Diamond’s process discovery & mining platform designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Process Discovery & Mining platforms and identifying vendor suitability for RFPs
  • Process reengineering and RPA and intelligent automation center of excellence personnel evaluating process discovery & mining platform capability
  • Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
  • Financial analysts and investors covering intelligent automation and process discovery & mining platforms.

Scope of this Report:

The report provides a comprehensive and objective analysis of Process Diamond’s process discovery and mining capabilities, covering Process Diamond Intelligence’s functionality for:

  • Data extraction, transformation, and loading
  • Process analysis
  • Process improvement
  • Process monitoring
  • Corrective action enablement
  • Administration.

This report also assesses Process Diamond’s product development strategy and strengths and challenges.

Key Findings & Highlights:

Process Diamond offers Process Diamond Intelligence, a BPMN-centric platform aimed at business analysts, and its functionality is simplified to cater to that set of users.

Process Diamond Intelligence supports ERP systems, web apps, files, and databases. Pre-built connectors only support Salesforce, ServiceNow, and Jira, but the company is expanding based on need.

Process Diamond Intelligence offers a configurable UI, Process Map Discovery, to show discovered as-is processes. It introduced an AI-powered root cause analysis capability with its Process Diagnoser plugin in the past 12 months.

Process Diamond’s pricing revolves around capabilities in its core product, Process Diamond Intelligence, and support. It has updated its pricing structure from three tiers to five and has split off some of its advanced functionality into plugins to allow clients to choose the functionality they need without paying for ones they do not use.

Process Diamond has nine employees in its office in Melbourne, Australia, up from four employees 12 months ago. Its growth is driven by refocusing its strategy around product development due to the client budget sequestration from the global pandemic.

BFSI is Process Diamond's top vertical, followed by IT consulting and retail.

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