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Skan- Process Discovery & Mining Technology Evaluation 2021

Vendor Analysis

by Bailey Kong

published on Jul 09, 2021

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Report Overview:

This NelsonHall assessment analyzes Skan's offerings and capabilities in Process Discovery & Mining Technology Evaluation

Who is this Report for:

NelsonHall’s Process Discovery & Mining Technology Evaluation, provides an assessment of Skan’s process discovery & mining platform designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Process Discovery & Mining platforms and identifying vendor suitability for RFPs
  • Process reengineering and RPA and intelligent automation center of excellence personnel evaluating process discovery & mining platform capability
  • Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
  • Financial analysts and investors covering intelligent automation and process discovery & mining platforms.

Scope of this Report:

The report provides a comprehensive and objective analysis of Skan’s process discovery and mining capabilities, covering Process Intelligence Platform’s functionality for:

  • Data collection and extraction
  • Process analysis
  • Process improvement
  • Process monitoring
  • Administration.

This report also assesses Skan’s product development strategy and strengths and challenges.

Key Findings & Highlights:

Skan continues to evolve its Process Intelligence Platform with capabilities that enable organizations to more easily understand how human desktop work is executed within their processes, including long-running ones. New features like process attribute extraction and hierarchical process understanding also grow its competitiveness against leaders in the more mature process mining space by bringing in more contextual data to enhance process understanding.

Process Intelligence Platform includes automated root cause analysis functionality to find the key influencers to client’s process questions, e.g., what influences actual vs. planned return to work times. It also includes what-if simulation capability for understanding the impact of potential process changes.

Skan has opened its Process Intelligence Platform to enable clients to leverage their data and its insights on other business intelligence platforms they may already be using.

Its pricing model is based on per-user licenses; it charges a tiered annual subscription per virtual agent and analyst/process owner.

The company finds clients typically take two months from setting up to value realization; this includes the initial report out and identification of potential next steps (e.g., automation and process improvement). The company can provide continuous visibility and comparison of before and after process changes.

Skan is targeting businesses with systems that cannot generate transaction logs necessary for traditional process mining tools. The company finds legacy systems and terminal-based (Citrix) systems a driving force for adoption within the banking and financial service industry.

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