DEBUG: PAGE=domain, TITLE=View all Vendors,ID=1466,TEMPLATE=vendors
toggle expanded view
VENDORID = -1
VENDOR =
VENDORparam =
Title = View all Vendors
Description =

Search across all vendors:

CSS Corp - Customer Experience Operations Transformation

Vendor Analysis

by Ivan Kotzev

published on Jan 20, 2022

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes CSS Corp's offerings and capabilities in Customer Experience Operations Transformation

Who is this Report for:

NelsonHall’s CX Operations Transformation profile on CSS Corp is a comprehensive assessment of CSS Corp’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of CSS Corp’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

CSS Corp's transformation approach combines digital interventions with optimized human interactions to achieve unified CX. It employs the COEUS unified account dashboard for account transparency to drive operational decision-making and process optimization. Another lever for CSS Corp is outside in analytics to identify transformation opportunities in the wider CX. The company aims to sell into multiple LOBs with a focus on CX revenue generation processes while prioritizing long-term contracts to support transformation initiatives.

Login to get full access:

close