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Infosys- Digital Banking Services

Vendor Analysis

by Andy Efstathiou

published on Jan 24, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in Digital Banking Services.

Who is this Report for:

NelsonHall’s ‘Digital Banking Services: Transforming the Financial Services Industry’ Vendor Assessment for Infosys is a comprehensive assessment of Infosys’s banking industry digital services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital processes and identifying vendor suitability for digital services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of digital services offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Infosys has invested in many proprietary digital IP and digital accelerators. It has complemented this with a large ecosystem of digital product vendors and FinTechs. Infosys began providing digital services in 2005 for data extraction employing its AssistEdge solution. Its Finacle platform, developed in 2000, has been modularized for each banking product line of business and offers a front-to-back digital suite. AI initiatives began in 2012 when it deployed AI into a mortgage client to support their loan onboarding process. Today, Infosys applies Ai to all banking industry processes. 

Infosys has acquired capabilities in the past decade that have expanded its digital BFS consulting (e.g., Wongdoody) and product services (e.g., Guide Vision) capabilities. Infosys has also acquired client operations where it can transform the client environment and deliver ongoing BPS services, as in the case of Stater in the Netherlands. 

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