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IBM - RPO & Total Talent 2023

Vendor Analysis

by Jeanine Crane-Thompson

published on Feb 01, 2023

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Report Overview:

This NelsonHall assessment analyzes IBM’s offerings and capabilities in RPO & Total Talent

Who is this Report for:

This vendor profile is a comprehensive assessment of IBM’s RPO & Total Talent offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RPO & Total Talent services and identifying vendor suitability for RPO & Total Talent RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the HR Technology & Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM’s RPO & Total Talent offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery locations.

Key Findings & Highlights:

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, operating in over 170 countries.

Founded in 1987, IBM's RPO business was previously known as Kenexa. IBM acquired the company in 2012 for its expertise in Talent Acquisition (TA), RPO, and assessments.

The company divested a segment of the IBM Technology Services and Cloud Platforms division, Global Technology Services, in 2021. This company is now known as Kyndryl and continues to support select IBM programs. In the fourth quarter of 2021, before the separation of Kyndryl, IBM made several changes to its organizational structure and management system to align with the company’s operating model. IBM’s operations consist of four primary business segments:

  • Software, formerly Cloud and Cognitive Software
  • Consulting, previously Global Business Services (GBS)
  • Infrastructure, formerly Systems
  • Financing, previously Global Financing.

IBM’s Consulting segment comprises three primary service areas:

  • Business Transformation
  • Technology Consulting
  • Application Operations.

IBM’s RPO services are part of TalentTransformation, which is positioned under the Consulting segment and take a consult-to-operate approach to deliver improved business results.

To further strengthen its digital innovation capabilities, the Consulting segment completed three acquisitions in 2021: TruQua Enterprises, Expertus Technologies, and 7Summits.

The “optimization” element of IBM's RPO solutions speaks to the company’s broader service offerings, which include outsourcing, consulting, and technology solutions that differentiate the company from its competitors.

This profile focuses on the RPO solutions provided by IBM.

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