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ActiveOps - Process Understanding

Vendor Analysis

by Mike Smart

published on Apr 12, 2023

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Report Overview:

This NelsonHall assessment analyzes ActiveOps’ offerings and capabilities in process mining and discovery

Who is this Report for:

NelsonHall’s process understanding platform evaluation profile on ActiveOps is a comprehensive assessment of ActiveOps’ process mining platform’s capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of process discovery and mining platforms and identifying vendor suitability for process understanding RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the process understanding sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of ActiveOps’ process mining capabilities and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

ActiveOps is a workforce management solutions provider. Its software suite captures process data and is geared towards providing operational excellence, workforce analytics forecasting, and capacity management rather than being specifically targeted in support of process reengineering efforts.

These workforce analytics capabilities could include the management of capacity and the reallocation of workers to processes within the client organization in which the employee is skilled and for which the client requires additional resources.

The three core components of the software suite are CaseworkiQ, ControliQ, and WorkiQ.

WorkiQ stands as the company’s desktop analytics solution. WorkiQ provides workforce monitoring and optimization through an application on the user’s desktop, monitoring the applications used and the actions performed correlated to completing a given task.

The remaining solutions are for mining process data across two different use cases:

  • CaseworkiQ provides process mining and workforce optimization targeted towards case-based workloads
  • ControliQ provides process mining and workforce optimization targeted towards transactional workloads.

Organizations with a large workforce that could benefit from efficiency gains should consider ActiveOps.

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