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Tech Mahindra - Transforming Intelligent Automation in Banking

Vendor Analysis

by Andy Efstathiou

published on Apr 12, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Tech Mahindra’s offerings and capabilities in intelligent automation for the banking and financial services sector

Who is this Report for:

NelsonHall’s “Transforming Intelligent Automation in Banking” profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities for the BFS sector, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of intelligent automation process services and identifying vendor suitability for intelligent automation services in banking RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s BFS-focused intelligent automation offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery centers.

Key Findings & Highlights:

Tech Mahindra has a primary focus on process automation for industry-specific processes. It delivered its first banking industry automation engagement with an RPA deployment in 2015. Tech Mahindra provides process automation services across major financial services industry processes including consumer banking, commercial banking, and wealth management.

Tech Mahindra focuses its automation services on two objectives:

  • Improving customer experience
  • Driving revenue growth.   

To do this, it focuses on automation supporting the digital channel and currently is growing its AI capabilities to support the digital channel, including initiatives in ML, chatbots, agent support, speech analytics, workflow tools, real-time intelligence, service experience, CX, and marketing.    

Financial institutions that are looking to automate data analytics for document-centric processes, implementation services, and managed services should consider Tech Mahindra.

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