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Workfellow - Process Understanding

Vendor Analysis

by Mike Smart

published on Apr 20, 2023

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Report Overview:

This NelsonHall assessment analyzes Workfellow’s offerings and capabilities in process mining and discovery

Who is this Report for:

NelsonHall’s process understanding platform evaluation profile on Workfellow is a comprehensive assessment of Workfellow’s process mining platform’s capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of process discovery and mining platforms and identifying vendor suitability for process understanding RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the process understanding sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Workfellow’s process mining capabilities and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Workfellow’s process intelligence solution aims to provide insights into knowledge-intensive processes faster than traditional process mining efforts and present insights and areas of automation opportunity in a simple manner to business users.

Workfellow leverages a user agent plugin which is installed onto client user machines to gather data on processes performed by teams within the organization.

The platform aims to answer questions that automation CoE leaders may ask, for example, “What are the top 10 bottlenecks in our processes,” “How have the key metrics evolved over the past 6 months,” and “How conformant are my users to a set variation of a process?” These questions act as shortcuts to lead business users to the processes and tasks within processes which are prime opportunities for process transformation.

Organizations without large-scale process optimization CoEs supporting process understanding would benefit from Workfellow’s business user focus.

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