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Capgemini - Transforming Intelligent Automation in Banking

Vendor Analysis

by Andy Efstathiou

published on May 30, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Capgemini’s offerings and capabilities in intelligent automation for the banking and financial services sector

Who is this Report for:

NelsonHall’s “Transforming Intelligent Automation in Banking” profile on Capgemini is a comprehensive assessment of Capgemini’s offerings and capabilities for the BFS sector, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of intelligent automation process services and identifying vendor suitability for intelligent automation services in banking RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Capgemini’s BFS-focused intelligent automation service offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Capgemini has been delivering process automation services since 2013. Its 2017 launch of its Automation Drive framework accelerated the growth of its IA practice. In late 2020 Capgemini enhanced its IA services with the launch of version two of its Intelligent Automation Platform (IAP), which facilitates clients automating enterprise-wide processes across IT and business operations. Capgemini’s IA practice delivers both business and IT automation and intelligence services. 

Capgemini’s IA practice supports changing the client’s operations across five areas:

  • Intelligence: providing real-time operational and predictive insight  
  • Workforce: implementing AI support for the client’s employees regardless of their location
  • Controls: elimination of human interpretation of data and processing errors
  • Customers: integration of a client’s customers into the digital ecosystem
  • Technology: provision of a platform-based foundation for a client’s operations.

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