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TCS - Transforming Intelligent Automation in Banking

Vendor Analysis

by Andy Efstathiou

published on Jul 05, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in intelligent automation for the banking and financial services sector.

Who is this Report for:

This ‘Transforming Intelligent Automation in Banking’ profile is a comprehensive assessment of TCS’ offerings and capabilities for the BFS sector, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of intelligent automation process services and identifying vendor suitability for intelligent automation services in banking RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of TCS’s BFS-focused intelligent automation service offerings and capabilities and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and kTCS service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

TCS works to help its clients transform their operations into digital delivery. When it addresses process improvement, it starts using a “Machine First” approach, which looks to automate all manual processes it can. It has extended this approach to include “Hyper-Automation”, the automation of entire processes, not just tasks. TCS expands its capabilities in this area with investments in technology and partnerships. Its key partnership initiative is the co-innovation (COIN) network, which coordinates a network of experts from multiple technologies and business worlds to work on joint innovations for TCS’ large customers.

TCS primarily delivers IA services to tier one and global financial institutions. It has a primary focus on the banking industry and generates 31.4% of its revenues from BFS. Its overall BFS business supports clients looking to transform their legacy systems and processes into modern systems and processes. It deploys its BaNCS core banking platform, usually modules of BaNCS, to deliver core modernization. It provides IA, design, development, and implementation services to support operational transformation. It is expanding its delivery options for clients with SaaS and BPaaS offerings for IA enablement.

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