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Indirect Procurement: BPO Negotiations

Case Study

by Rachael Stormonth

published on Dec 01, 2006

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Report Overview:

Report Outline:

Supports buy-side organizations considering outsourcing indirect procurement through identification of key factors in contract negotiation.

Areas covered include:

  • Understanding reasons for outsourcing
  • Typical pricing mechanisms
  • Intellectual property issues
  • Use of SLAs
  • Common areas for dispute.

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