Case Study
published on Jul 21, 2003
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Report Overview:
Report Outline:
This report analyzes the experiences of early adopters of business process outsourcing, covering:
- Their business challenges and the drivers for adoption of BPO
- Sourcing options and delivery modes evaluated including use of:
- Shared services
- Offshore sourcing
- Contracts, SLAs and vendor relationships
- Outsourcing back-office processes.
The report is based on case studies of BPO evaluation and adoption within the following organizations:
- BBC
- Borden Chemicals
- British Airways
- MIFAS
- Motorola
- Rhodia.