Case Study
published on Jan 21, 2003
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Report Overview:
Report Outline:
NelsonHall has launched the latest version of its BPO market assessment. In addition to identifying, the key BPO opportunities by sector for 2002, the study identifies:
- Which BPO services do executives plan to purchase in 2002?
- What is the pattern of demand by sector?
- What vendor capabilities are needed to take advantage of these considerable opportunities?
- How are my competitors now addressing this market?
- What principal business issues are companies facing in 2002?
- What are the principal business initiatives planned for 2002 by sector?
- How satisfied are executives with current process effectiveness and efficiency?
- What geographic coverage is required by vendors?
- What are clients' vendor selection criteria?
- What are client attitudes towards use of offshore services?