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The Role of Indian Vendors in Banking BPO

Market Analysis

by Andy Efstathiou

published on Jan 14, 2011

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Report Overview:

NelsonHall's market analysis of "The Role of Indian Vendors in Banking BPO" consists of 50 pages.

The purpose of this report, is to assist organizations in achieving greater understanding of the BPO services provided by Indian based BPO vendors to the global banking market.

Who is this Report for:

The purpose of this study "The Role of Indian Vendors in Bankuing BPO" is to analyze the vendor landscape for banking and capital markets (BCM) BPO services delivered by Indian based vendors.

NelsonHall's Indian BCM BPO vendor landscape report is designed for:

  • Executives in purchasing organizations seeking an understanding of BCM BPO offered and vendor capabilities in this area
  • Consultants advising purchasing organizations in service and vendor selection
  • Marketing, sales, and business managers developing strategies to target segments of the BCM BPO market.

The geographic scope of the study is India based BPO delivery to all global markets.

Scope of this Report:

This study is focused in particular on banking industry-specific processing services in areas such as core banking, loan processing, securities processing, and payment processing.

The geographic scope of the research is global. The scope by industry vertical is retail banking, commercial banking, capital markets (both buy and sell side firms).

The process scope is banking industry-specific BPO, specifically covering:

  • Core banking
  • Mortgage and loan origination and administration
  • Securities processing
  • Payment processing.

The suppliers analyzed cover India headquartered BPO vendors of BCM middle office BPO services.

The report covers:

  • Segmentation of Banking BPO Services Provided By Indian Vendors
  • Banking BPO Positioning of Indian Vendors
  • Indian BPO Vendor Success Factors
  • Market Development Strategies.
  • Vendor profiles.

Key Findings & Highlights:

Financial services are an inherently volatile industry. Volumes and lines of business fluctuate aggressively. Workforce rules in most countries are structured to minimize disruption to individual workers. Siloed operations for banks make it difficult to reassign workers as volumes fluctuate. Vendors able to provide flexibility in staffing as volumes fluctuate or as markets become subscale are able to help banks reduce losses or increase profits

Key reasons for outsourcing captive operations include:

  • Focus on core operations
  • Manage staffing
  • Reduce capital investment
  • Consolidate operations
  • Process standardization
  • Reassignment of workers (as workloads shift)

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