Market Analysis
published on Apr 28, 2011
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Report Overview:
Report Outline:
The "What Does Transformation Mean in BPO Today" presentation was given by Rachael Stormonth as a Global Services Media webinar on April 28, 2011.
The presentation illustrates current best practice in achieving transformation within BPO contracts and quantifies:
- BPO: Drivers & benefits sought
- How BPO can be a means of transformation
- The benefits that can be achieved in BPO transformation.