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Analysis of South Africa as a BPO Delivery Location

Market Analysis

by John Willmott

published on May 10, 2011

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Report Overview:

Report Outline:

The purpose of this report is to assess the role of South Africa as a BPO delivery location for international companies.

The objectives of the report are to identify:

  • The experience of organisations that use South Africa for international BPO service delivery
  • The drivers for use of South Africa for delivery of BPO services for both contact centre services and for financial industry-specific & back-office services
  • The profile of companies using South Africa BPO service delivery by industry sector
  • The profile of international service delivery from South Africa by service type
  • The benefits sought from South African service delivery and the profile of benefits achieved
  • The delivery cost structure associated with South Africa, including details of government incentives.

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