Market Analysis
published on May 10, 2011
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Report Overview:
Report Outline:
Contains the slides from NelsonHall's "BPO & Captive Service Delivery from South Africa" webinar in May 2011.
The presentation includes:
- An overview of the role of South African BPO & captive service delivery
- A case study of outsourced contact centre operations
- Case study of Shell's captive supporting its Continental European operations.