Market Analysis
published on Sep 19, 2011
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
Report Outline:
NelsonHall's "Sales & Fulfillment Optimization" study is based on 193 interviews with executives responsible for sales & fulfillment processes.
The study identifies:
- Process ownership by sub-process within the sales & fulfillment value chain
- Levels of satisfaction with individual processes & end-to-end value chain integration
- The major process issues and initiatives within pre-sales, after-sales, and fulfillment operations
- The perceived role of third-parties both via channel partners and specialist outsourcing vendors.