Vendor Analysis
published on Feb 11, 2012
Report Overview:
This NelsonHall vendor assessment analyzes VIP Desk's offerings and capabilities in WAHA services. VIP Desk is one of a number of WAHA services companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's WAHA services profile on VIP Desk is a comprehensive assessment of VIP Desk's WAHA offerings for organizations and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of VIP Desk's WAHA services, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Key client case studies
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
The WAHA services VIP Desk offers are customer management services (customer acquisition, customer care, technical support) and concierge services. The concierge services incorporate information requests, reservation booking and loyalty services.
VIP Desk uses agents with specific skill sets for some specialized concierge services programs, with more across the board skills required for customer management services.
VIP Desk has contracts with clients in the following sectors:
- BFSI
- Retail
- Travel
- Automotive.