Market Analysis
published on Feb 11, 2012
Report Overview:
NelsonHall's market analysis "Targeting U.K. Central Government BPO" consists of 57 pages.
The sovereign debt crisis has put a great deal of pressure on budgets in U.K. central government sector. The drive to cut costs is going on in the face of rising demand for services from citizens and the need to implement organizational change in response to government policy and a raft of new legislation.
BPO is seen as a key approach to reducing costs and goes hand-in-hand with government policy to privatize more public services.
Who is this Report for:
NelsonHall's "Targeting U.K. Central Government BPO" market analysis report is designed for:
- Marketing, sales and business managers developing strategies to target service opportunities within the U.K. central government BPO market
- Sourcing managers investigating sourcing developments within the U.K. state government sector
- Financial analysts specializing in the support services sector.
Scope of this Report:
"Targeting U.K. Central Government BPO" provides analyses of factors that are driving the market for BPO services in U.K. central government sector. It provides market sizing, buyer and provider segmentation, and supplier rankings according to a number of factors including their sector-specific revenues, the depth and breadth of their capabilities and transformational abilities.
The report addresses the following questions:
- How the market is changing in response to government policy and growing demand for services
- What are the key drivers for business process outsourcing
- Which requirement are going to deliver the largest opportunities for growth in the market
- Market size and segmentation
- Which are the key suppliers to the market and what they offer
- The match between different buyer segment's requirements and the suppliers' range of offerings
- The challenges and the opportunities that suppliers face.
Key Findings & Highlights:
The sovereign debt crisis has put a great deal of pressure on budgets in U.K. central government sector. The drive to cut costs is going on in the face of rising demand for services from citizens and the need to implement organizational change in response to government policy and a raft of new legislation.
BPO is seen as a key approach to reducing costs and goes hand-in-hand with government policy to privatize more public services.
In particular:
- Cost cutting is the biggest driver for change and migration to outsourced services
- The market is set to grow strongly through to 2015
- The pace of growth is checked by the approvals process that is controlled centrally by the government
- The approach to contracting is changing with an increase in centrally procured services open to all of the public sector.