Vendor Analysis
published on Jul 06, 2012
Report Overview:
This NelsonHall vendor assessment analyzes Xerox's offerings and capabilities in O2C outsourcing services. Xerox is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs.
Scope of this Report:
The report provides a comprehensive and objective analysis of Xerox's O2C outsourcing offerings, capabilities and market and financial strengths including:
- Analysis of the company's offerings and key service components
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's delivery organization including the location of delivery locations
Key Findings & Highlights:
Xerox is headquartered in Norwalk, Connecticut. Xerox provides document management, IT and BPO services.
Xerox's Order to Cash business sits within the BPO segment of Xerox Services.
With its F&A BPO services, Xerox is targeting multinational and large national organizations. O2C services are typically provided as part of larger multi-process FAO deals for Xerox clients in North America and Europe.