Market Analysis
published on Dec 18, 2012
Report Overview:
NelsonHall's market analysis of "U.S. State & Local Government Industry Specific BPO" consists of 60 pages, specifically focusing on healthcare, human services and traffic and parking management.
Who is this Report for:
NelsonHall's " Targeting U.S. State & Local Government Industry-specific BPO" market analysis report is designed for:
- Marketing, sales and business managers developing strategies to target service opportunities within the U.S. state & local Government Industry-specific BPO market
- Sourcing managers investigating sourcing developments within the U.S. state & local government industry-specific sector
- Financial analysts specializing in the support services sector.
Scope of this Report:
"Targeting U.S. State & Local Government Industry-specific BPO" provides analyses of factors that are driving the market for BPO services in the sector. It provides market sizing, buyer segmentation, and supplier rankings according to a number of factors including their sector-specific revenues, domain expertise and capabilities.
The report addresses the following questions:
- How the market is changing in response to government policy and growing demand for services
- What are the key drivers for business process outsourcing
- Which requirements are going to deliver the largest opportunities for growth in the market
- Market size and segmentation
- Which are the key suppliers to the market and what they offer
- The challenges and the opportunities that suppliers face.
Key Findings & Highlights:
Activity in the U.S. state and local government industry-specific BPO market is dominated by the need to implement healthcare reforms driven by federal government policy and funding. The healthcare market segment is expected to grow at 8% CAAGR to 2017. Other market segments, such as human services, are driven by the need to provide services to satisfy rising demand for benefits and to stem revenue.
Challenges faced by buyers in the sector include complex and far reaching healthcare reforms and compliance requirements which sap resources, continuing fiscal woes to funding services and growing demand from beneficiaries.
The market continues to be dominated by existing leading players with acquisition being key to gaining or growing a presence in the market.