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Transcom Worldwide - CMS in Retail Sector

Vendor Analysis

by NelsonHall Analyst

published on Jun 26, 2013

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Report Overview:

Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients.

Who is this Report for:

NelsonHall's CMS in retail industry sector profile on Transcom is a comprehensive assessment of Transcom's retail sector customer management services (CMS) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Transcom's retail sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's retail sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's retail sector CMS offerings and key service components
  • Analysis of the company's delivery organization, including the geography of delivery locations used for retail sector clients.

Key Findings & Highlights:

Transcom is a Luxembourg-headquartered company offering customer relationship management (CRM) and credit management services.

The company has ~27 retail sector clients and is aiming to differentiate itself with its "process improvement" abilities through analytics.

Current global Transcom retail clients include:

  • Online retailer
  • Online clothing and home goods retailer.

Transcom's CMS offerings for retailers include customer experience, sales revenue generation and technical support.

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