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Huntswood - Retail Banking

Vendor Analysis

by Andy Efstathiou

published on Sep 14, 2013

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Report Overview:

Huntswood is a U.K. headquartered business process outsourcing (BPO) organization, offering BPO and consulting services across a number of industries.

Who is this Report for:

NelsonHall's Retail Banking BPO Vendor Assessment for Huntswood is a comprehensive assessment of Huntswood' retail banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of recruitment process outsourcing and identifying vendor suitability for RB BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

NelsonHall's Retail Banking BPO Vendor Assessment for Huntswood is a comprehensive assessment of Huntswood' retail banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of recruitment process outsourcing and identifying vendor suitability for RB BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

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Huntswood is a private, U.K.-based business services vendor established in 1996 and headquartered in Reading, Berkshire. The company was primarily founded as a recruiting firm and evolved to help clients manage complex short-term projects.

Huntswood has three lines of business:

  • Managed client services: supports clients requiring skilled contractors to manage projects involving customers (e.g. complaints, compliance issues and sales campaigns)
  • Advisory services: advisory services on retail conduct risk management and compliance. Advisory services also provides people, learning and development for client employees (and internally for Huntswood employees)
  • Recruitment: recruiting temporary managers for clients for a specific period of time

Huntswood delivers services from three venues:

  • Reading delivery center
  • Scotland center
  • On client site

The ability to address scaling challenges will provide Huntswood an opportunity to take on a challenge that banks, who generally want to manage a long-term workforce, will not want to make. However, Huntswood will still find its profits are volatile on a quarterly and annual basis.

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