Vendor Analysis
published on Dec 09, 2013
Report Overview:
NGA Human Resources (NGA), formerly known as NorthgateArinso, the HR division of Northgate Information Solutions, was formed after the acquisition of Arinso International in August 2007. The company is known for its multi-country payroll capabilities, technology platforms, and system integration services.
Who is this Report for:
NelsonHall's Vendor Assessment of NGA Human Resources' (NGA) public sector shared services outsourcing provides a comprehensive view of the company's offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of shared services to the public sector and identifying vendor suitability
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the public sector outsourcing services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of NGA's public sector shared services outsourcing offerings, capabilities, and market and financial strength, including:
- Identification of the company's service-specific strategy, emphases and new developments
- Service-specific revenue estimates
- Analysis of the company's offerings and key service components
- Analysis of the company's approach to, and locations for, service delivery
- Analysis of the company's strengths, weaknesses and outlook.
Key Findings & Highlights:
The $100m acquisition of Convergys' HR Management (HRM) business in 2010 was key for NGA to establish the size and quality footprint that it had wanted in the U.S. Convergys helped to increase NGA's FY 2011 revenues by ~40%. In addition, the acquisition brought the Texas and Florida State multi-process HRO contracts, as part of which NGA delivers shared HR services to employees of all the state governments' agencies.
This profile focuses on NGA's shared HRO services offerings to the public sector. Of the company's ~110 HR BPO clients, NelsonHall estimates that 20% are public sector shared services clients, including a number of universities and hospitals in Holland, and Texas and Florida States in the U.S.