Case Study
published on Oct 01, 2014
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS.
Who is this Report for:
NelsonHall's transformational CMS case studies on Sutherland provide examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights:
Key client examples are Sutherland's transformational CMS contract with a network communications client and a U.S. telecommunications client.