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Teleperformance - CMS in Telecommunications/Cable/Satellite

Vendor Analysis

by NelsonHall Analyst

published on Nov 18, 2014

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Report Overview:

The Teleperformance Group (Teleperformance) is a leading customer management services pure play.

Who is this Report for:

NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on Teleperformance is a comprehensive assessment of Teleperformance's telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Teleperformance's telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's telecommunications/cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.




Key Findings & Highlights:

Teleperformance has ~35 telecommunications/cable/satellite clients. The customer management services that Teleperformance provides in support of its telecommunications/cable/satellite clients include:

  • Customer care
  • Technical support
  • Customer acquisition
  • Debt collection
  • Sales.

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