Market Analysis
published on Jun 30, 2015
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Report Overview:
NelsonHall's market analysis of customer management services in the healthcare sector consists of 62 pages.
Who is this Report for:
NelsonHall's "Targeting CMS in Healthcare" report is a comprehensive market assessment report designed for:
- Sourcing managers, specifically within healthcare payers and healthcare providers, investigating sourcing developments within customer management services in the healthcare sector
- Operational decision makers exploring the benefits and inhibitors of customer management services in the healthcare sector
- Vendor marketing, sales and business managers developing strategies to target CMS opportunities within the healthcare sector
- Financial analysts and investors specializing in the IT services and BPO sector, including customer management services.
Scope of this Report:
This report analyzes the market for customer management and related services within healthcare payers and healthcare providers. The report addresses the following questions:
- What is the current and future market for customer management services in the healthcare sector?
- What are the customer requirements within the healthcare sector and how are they changing?
- What are the benefits / results vendors have been able to achieve for their clients?
- What services are healthcare organizations buying from customer management service vendors?
- What is the size and growth of the customer management services market?
- Who are the leading vendors within customer management services for healthcare payers and providers?
- What are the vendor selection criteria, challenges and critical success factors for vendors targeting customer management services in the healthcare sector?
Key Findings & Highlights:
The support of U.S. commercial healthcare payers dominates the use of CMS in the healthcare sector, with healthcare payers requiring a combination of member and provider care, including enrollment and eligibility, and claims adjudication and processing.