Market Analysis
published on Jun 13, 2019
Report Overview:
NelsonHall’s “Impact of Digital on Transportation Sector: 2019” 55-page report is based on global interviewing of senior executives across the transportation sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific.
The report identifies the principal business issues faced by transportation firms over the period 2019-2020, the IT and digital initiatives planned in response to these issues, and their anticipated changes in IT spend and sourcing.
In particular, the report analyzes the importance of digital to transportation companies and focuses on the nature of the digital initiatives planned by transportation companies by application and technology, together with the key benefits required from digital by transportation organizations and their supplier selection criteria when purchasing digital services.
Who is this Report for:
NelsonHall’s “Impact of Digital on IT Services in Transportation Sector: 2019” report is a comprehensive market assessment report designed for:
- Sourcing managers investigating sourcing developments within the Transportation sector
- Vendor marketing, sales and business managers developing strategies to target IT services (ITS) opportunities within the Transportation sector
- Financial analysts and investors specializing in the IT services and BPS sector
Scope of this Report:
The report is based on interviews with executives in the Transportation sector in the U.S., U.K., Continental Europe, and Asia Pacific.
The report analyzes the worldwide market for IT services within the Transportation sector and addresses the following questions:
- What are the principal business priorities faced by organizations in the Transportation sector?
- What IT initiatives are planned by organizations in the Transportation sector?
- How relevant are digital initiatives to organizations in the Transportation sector?
- What digital initiatives are planned by organizations in the Transportation sector?
- What business areas are targeted for digital initiatives by organizations in the Transportation sector?
- What digital technologies are planned to be introduced by organizations in the Transportation sector?
- What are the key selection criteria used by organizations in the Transportation sector to select suppliers to implement digital initiatives?
- What shifts in sourcing approach are expected by executives in the Transportation sector over the next three years?
- How do companies in the Transportation sector expect their spend on ITS services to change over the next three years?
Key Findings & Highlights:
Transportation organizations are focusing significantly on business priorities that attract and retain customers. In part, they seek to achieve this through more efficient operations and an ability to accelerate time to market for new products and services. These priorities led transportation companies to identify, unprompted, the following key business priorities:
- Improving customer service through expanded digital, mobile and chat capabilities
- Increasing efficiency in the planning, forecasting and demand management processes
- Revenue optimization through the use of analytics, cognitive, machine learning, and deep learning technologies.
Accordingly, transportation companies are:
- Identifying and pursuing digital initiatives to improve customer experience and grow revenues
- Expanded use of cloud, DevOps, integration, and SaaS to modernize application landscapes
- Prioritizing the engagement of vendors with deep industry knowledge, and an ability to accelerate application development and implement SaaS solutions.