Vendor Analysis
published on Jul 08, 2020
Report Overview:
This NelsonHall assessment analyzes CompuCom's offerings and capabilities in Advanced Digital Workplace Services
Who is this Report for:
NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for CompuCom is a comprehensive assessment of CompuCom’s digital workplace services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in digital workplace services.
Scope of this Report:
The report provides a comprehensive and objective analysis of CompuCom’s digital workplace service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.
Key Findings & Highlights:
CompuCom is evolving its approach to digital workplace services from an IT-centric view to a user-centric view. It works closely with end-users to develop personas to align user needs to technology services and user-driven engagement through self-help, mobile applications, text (asynchronous interactions), and greater use of self-healing, automation, and workflows.
It analyzes telemetry data (including partnerships with Intel) and brings in automation, telemetry data, and monitoring around the entire ecosystem to understand, manage, and improve overall UX. This approach includes a focus on dynamic work environments (WFH, flex-space, and co-working). It is further focused on overall employee experience through the development of XLA's, empowering employees with technology choices, and ensuring enhanced security (UEM, EMM, DRM) across the workplace ecosystem.