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arvato Acquires Five Contact Centers from Walter Services GmbH to Expand Presence in Germany

Mergers and Acquisitions

by NelsonHall Analyst

published on Apr 10, 2014

arvato has acquired five of the eight Walter Services GmbH sites in Germany.

The five inbound & outbound customer call centers are located in the following cities:

  • Cottbus
  • Dresden
  • Halle
  • Magdeburg
  • Suhl

Walter Services GmbH, founded in 1978, is a German based BPO provider specializing in customer management services with 16 centers in 5 European countries. 

1,100 FTEs will move to arvato with the acquisition which will provide additional capacity to existing clients, particularly Deutsche Telekom. 

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