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NelsonHall Report

New Offerings

by Vicki Jenkins

published on Aug 18, 2014

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Report Overview:

Report Outline:

[24]7 has released a new version of [24]7 Speech, its predictive, cloud-based speech self-service solution.  [24]7 Speech is using omnichannel data to predict caller intent. The solution combines prediction with natural language. The solution is digitally connected as it connects the IVR to a digital experience.

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