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Capita - Next Generation Recruitment Process Outsourcing

Vendor Analysis

by Nikki Edwards

published on Feb 23, 2018

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Report Overview:

This NelsonHall assessment analyzes Capita's offerings and capabilities in next generation recruitment process outsourcing.

Who is this Report for:

NelsonHall’s Next Generation Recruitment Process Outsourcing vendor assessment for Capita Resourcing is a comprehensive assessment of Capita Resourcing’s recruitment process outsourcing (RPO) offering and capabilities, designed for: 

  • Sourcing managers investigating sourcing developments within RPO 
  • HR decision makers exploring the benefits and inhibitors of RPO as evidenced from the clients and vendor capability 
  • Vendor marketing, sales and business managers developing strategies to identify developments and target opportunities within managed service programs 
  • Financial analysts and investors specializing in, or covering the HR outsourcing industry and suppliers. 


Scope of this Report:

The report provides a comprehensive and objective analysis of Capita Resourcing’s recruitment process outsourcing offering, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis, and new developments in both its service and technology  
  • Analysis of the company’s strengths, challenges, and outlook 
  • Revenue  
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts 
  • Analysis of the company’s key offerings (service model and service components) 
  • Analysis of the company’s delivery capability (including the location, size and scale of delivery operations; and delivery via technology). 

Key Findings & Highlights:

Capita Resourcing is the strategic resourcing business within Capita plc (Capita) and is part of Capita’s Professional Services division. 

Established RPOs include banking, defense, financial services and government. Capita Resourcing offers end to end (enterprise) RPO, project RPO, hybrid (blended) RPO, and total talent (unified contract). It also offers ad-hoc MSP support. 

Capita Resourcing's total revenues were £167.4m ($217.6m) in 2016. Its RPO revenues for 2016 were £74.2m ($96.5m), representing 44.3% of its total revenues. NelsonHall estimates Capita Resourcing's 2017 RPO revenues were ~$98.4m. 

Capita Resourcing will focus on promoting its project RPO, hybrid RPO and total talent capabilities; optimizing services as part of its ARC model; growing its delivery capability; leveraging centralized teams; using tools and tech to improve service delivery; and increasingly use/grow capability in data, analytics, RPA, AI, digital fingerprint and gamification. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Service Models
  • Service Offerings
  • Strategic Partnership
  • Employer Branding
  • Talent Management
  • Market Intelligence
  • Process SLAs/KPIs
  • Delivery Capability and Partnerships
  • Geographic Footprint
  • Proprietary Technology
  • Technology Partners
  • Analytics and Automation
  • Data and Analytics
  • Automation
  • Other Tools and Technologies
  • Target Markets
  • Capita Resourcing's Target Markets
  • Market Drivers
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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