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Arvato - Digital CX Services

Vendor Analysis

by Ivan Kotzev

published on Jun 22, 2018

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Report Overview:

This NelsonHall vendor assessment analyzes Arvato's offerings and capabilities in Digital CX Services.

 

Who is this Report for:

NelsonHall’s Digital Customer Experience Services on Arvato CRM is a comprehensive assessment of Arvato CRM offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Arvato CRM digital customer experience services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

Arvato CRM, part of Bertelsmann group, has annual revenues of ~€1.382bn and ~45k employees in ~100 sites in 27 countries supporting 35 languages. 

At the beginning of 2018, the Bertelsmann group announced plans to sell Arvato CRM, targeting to complete the process by the end of the year.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery Capability
  • Platforms and Intellectual Property
  • Commercial Model
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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