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Intelenet - Next Generation Mortgage & Loan BPS

Vendor Analysis

by Andy Efstathiou

published on Jul 09, 2018

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Report Overview:

This NelsonHall assessment analyzes Intelenet’s offerings and capabilities in Mortgage and Loan BPS. Intelenet is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Digital Banking Services Vendor Assessment for Intelenet is a comprehensive assessment of Intelenet’s Next Generation Mortgage and Loan BPS offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Mortgage and Loan BPS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Mortgage and Loan BPS offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations

Key Findings & Highlights:

Intelenet Global Services (Intelenet) started operations in 2001 delivering contact center and back-office services for banking and insurance companies out of a center in Mumbai. Intelenet was founded as a joint venture between Housing Development Finance Corp. (HDFC) and Tata Consulting Services (TCS). In August 2004, Barclays Bank purchased TCS’ former 50% stake in Intelenet from HDFC for £19m. Today, after several changes in ownership, Blackstone is the primary investor in Intelenet. 

Intelenet began its mortgage and loan (M&L) BPS services in 2005, providing data entry services from paper documents to support a global bank's origination processing for mortgages. Over time, the range of services provided expanded into all lending processes, except default management services. For the first six years, Intelenet delivered M&L BPS processes which were rules-based. After 2011, Intelenet began delivering discretionary based services. Specifically, Intelenet has been underwriting loan approvals subject to a set of criteria (e.g., size limits, and risk parameters).

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Operations delivery
  • Pricing and Contract terms
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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