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Transcom- Digital CX Services

Vendor Analysis

by Ivan Kotzev

published on Jul 25, 2018

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Report Overview:

This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in Digital CX Services.

Who is this Report for:

NelsonHall’s Digital Customer Experience Services on Transcom is a comprehensive assessment of Transcom’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

 

The report provides a comprehensive and objective analysis of Transcom digital customer experience services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

In 2017, PE Altor acquired Transcom, which delisted from the Stockholm stock exchange.

Over the last several years, Transcom underwent restructuring, divested most of its collection business in Europe, exited the underperforming LATAM markets, and changed its market organization into the English-speaking region.

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