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Infosys – Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Oct 04, 2018

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Report Overview:

Infosys provides Salesforce services mostly through its Salesforce Practice. Infosys' Salesforce Practice (ISP) is a horizontal practice that has its P&L, salesforce, and delivery organization. It is part of Infosys' Horizon 2 portfolio, which includes practices and offerings with high growth potential such as big data and analysis, cybersecurity, digital experience, API economy, IoT, AI, and automation.

ISP has a headcount of 3k.

The strategy of ISP is multi-folded and includes

  • Being involved early in the project lifecycle, working with organizations including Infosys Consulting
  • Working across all SFDC clouds
  • Verticalizing its offering, including in banking through the integration with Infosys' Finacle software banking product; healthcare space, around care and patient management, and in other industries, of which the semiconductor, telecom, and automotive industries
  • Recruiting onshore. The practice is making use of Infosys' overall new delivery centers in the U.S., where it already has a headcount of 3k, in locations including Indianapolis, IN.

ISP's key clients include Telstra, Daimler, BP, and Liberty Global, Johnson Controls, Wells Fargo.

Who is this Report for:

NelsonHall’s Salesforce Services Vendor Assessment for Infosys is a comprehensive assessment of Infosys’ Salesforce service offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for Salesforce services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in IT services and digital.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ Salesforce service offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components, accelerators, and “platforms”
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Infosys provides Salesforce services mostly through its Salesforce Practice. Infosys' Salesforce Practice (ISP) is a horizontal practice that has its P&L, salesforce, and delivery organization. It is part of Infosys' Horizon 2 portfolio, which includes practices and offerings with high growth potential such as big data and analysis, cybersecurity, digital experience, API economy, IoT, AI, and automation.

ISP has a headcount of 3k.

The strategy of ISP is multi-folded and includes

  • Being involved early in the project lifecycle, working with organizations including Infosys Consulting
  • Working across all SFDC clouds
  • Verticalizing its offering, including in banking through the integration with Infosys' Finacle software banking product; healthcare space, around care and patient management, and in other industries, of which the semiconductor, telecom, and automotive industries
  • Recruiting onshore. The practice is making use of Infosys' overall new delivery centers in the U.S., where it already has a headcount of 3k, in locations including Indianapolis, IN.

ISP's key clients include Telstra, Daimler, BP, and Liberty Global, Johnson Controls, Wells Fargo. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Business consulting, advisory, and change management services
  • Systems integration
  • Technology IP
  • Industry solutions/templates
  • Post-implementation services
  • Delivery Capability and Partnerships
  • Target Markets
  • A large sport brand for its wearables
  • A tier-one American communication services firm
  • DirecTV
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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