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T-Systems – Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Oct 05, 2018

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Report Overview:

The relationship with SFDC goes dates back several years, when, in July 2014, T-Systems announced a partnership that included:

  • A resale agreement, with a focus on the DACH region
  • Housing of SFDC applications in a German data center: this was the first data center contract for SFDC in Germany.

T-Systems provides Salesforce.com (SFDC) application services through several units: its largest unit is within T-Systems Multimedia Solutions through its Salesforce CoE.

The CoE has a consulting and delivery role and is involved in most internal and external contracts. The CoE is also involved in identifying best practices and overall driving reuse across the firm.

The capabilities of its Salesforce CoE are complemented by other units within T-Systems and DTAG in other geographies, e.g., U.S. (within T-Mobile USA), Spain, Brazil, Czech Republic, and St Petersburg (Russia).

Note that DTAG has deployed SFDC internally and is, NelsonHall assumes, one of its largest clients worldwide.

Who is this Report for:

NelsonHall’s Salesforce Services Vendor Assessment for T-Systems is a comprehensive assessment of T-Systems’ Salesforce service offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for Salesforce services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in IT services and digital.

Scope of this Report:

The report provides a comprehensive and objective analysis of T-Systems’ Salesforce service offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components, accelerators, and “platforms”
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

The relationship with SFDC goes dates back several years, when, in July 2014, T-Systems announced a partnership that included:

  • A resale agreement, with a focus on the DACH region
  • Housing of SFDC applications in a German data center: this was the first data center contract for SFDC in Germany.

T-Systems provides Salesforce.com (SFDC) application services through several units: its largest unit is within T-Systems Multimedia Solutions through its Salesforce CoE.

The CoE has a consulting and delivery role and is involved in most internal and external contracts. The CoE is also involved in identifying best practices and overall driving reuse across the firm.

The capabilities of its Salesforce CoE are complemented by other units within T-Systems and DTAG in other geographies, e.g., U.S. (within T-Mobile USA), Spain, Brazil, Czech Republic, and St Petersburg (Russia).

Note that DTAG has deployed SFDC internally and is, NelsonHall assumes, one of its largest clients worldwide.

Table of contents:

Table of contents:

  • Background
  • Overall background
  • Salesforce background
  • Revenue Summary
  • Key Offerings
  • Consulting
  • Systems integration
  • Implementation
  • IP and assets
  • Application support and enhancements
  • Delivery Capability and Partnerships
  • Delivery
  • Training
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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