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Accenture – Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Oct 26, 2018

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Report Overview:

In 2015, Accenture acquired Cloud Sherpas, a U.S.-based IT service vendor with a background in Google Apps (now called G suite) that has expanded to Salesforce (SFDC) services, Microsoft Office, and ServiceNow services. At the time of the acquisition, Cloud Sherpas had 1.1k personnel, including 500 SFDC consultants. The acquisition of Cloud Sherpas was a step change for Accenture, which created its Accenture Cloud First Applications unit, which is part of Accenture Technology.

Nowadays, Accenture Cloud First Applications is a very significant unit of Accenture Technology and has a NelsonHall estimated headcount of 15k. Its service portfolio ranges from Google Cloud, SFDC, Pegasystems, ServiceNow, and Workday. Within Cloud First Applications, Accenture's Salesforce practice (ASP) is also significant: it has 4.2k certified SFDC practitioners and highlights it involves across Accenture 11.8k personnel

Who is this Report for:

NelsonHall’s Salesforce Services Vendor Assessment for Accenture is a comprehensive assessment of Accenture’s Salesforce service offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for Salesforce services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in IT services and digital.

Scope of this Report:

The report provides a comprehensive and objective analysis of Accenture’s Salesforce service offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components, accelerators, and “platforms”
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

In 2015, Accenture acquired Cloud Sherpas, a U.S.-based IT service vendor with a background in Google Apps (now called G suite) that has expanded to Salesforce (SFDC) services, Microsoft Office, and ServiceNow services. At the time of the acquisition, Cloud Sherpas had 1.1k personnel, including 500 SFDC consultants. The acquisition of Cloud Sherpas was a step change for Accenture, which created its Accenture Cloud First Applications unit, which is part of Accenture Technology.

Nowadays, Accenture Cloud First Applications is a very significant unit of Accenture Technology and has a NelsonHall estimated headcount of 15k. Its service portfolio ranges from Google Cloud, SFDC, Pegasystems, ServiceNow, and Workday. Within Cloud First Applications, Accenture's Salesforce practice (ASP) is also significant: it has 4.2k certified SFDC practitioners and highlights it involves across Accenture 11.8k personnel.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Expanding capabilities
  • AI and analytics
  • "Industry solutions."
  • "Industry solutions."
  • Post-implementation services
  • Accelerators
  • Delivery Capability
  • Target Markets
  • A large telecom network manufacturer
  • A large pharmaceutical firm
  • A large financial services firm
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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