DEBUG: PAGE=domain, TITLE=View all Vendors,ID=1466,TEMPLATE=vendors
toggle expanded view
VENDORID = -1
VENDOR =
VENDORparam =
Title = View all Vendors
Description =

Search across all vendors:

Capita - CX Services in Energy and Utility

Vendor Analysis

by Ivan Kotzev

published on Oct 31, 2018

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in CX Services in Energy and Utility.

Who is this Report for:

NelsonHall’s Customer Experience Services in Energy and Utility on Capita is a comprehensive assessment of Capita’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Capita customer experience services offerings and capabilities, and market and financial strengths in the energy and utility sectors, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

Capita offers CX services including industry-specific services such as maintaining the national gas safe registry in the U.K., smart meter governance in the country through a subsidiary Data Communications Company, and software implementation and data flow management with its company AMT Sybex.

Login to get full access:

close