DEBUG: PAGE=domain, TITLE=View all Vendors,ID=1466,TEMPLATE=vendors
toggle expanded view
VENDORID = -1
VENDOR =
VENDORparam =
Title = View all Vendors
Description =

Search across all vendors:

from:
until:

Alorica- CX Services in Energy and Utility

Vendor Analysis

by Ivan Kotzev

published on Dec 14, 2018

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Alorica's offerings and capabilities in CX Services in Energy and Utility.

Who is this Report for:

NelsonHall’s Customer Experience Services in Energy and Utility report on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Alorica customer experience services offerings and capabilities, and market and financial strengths in the energy and utility sectors, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

Alorica has ~30 sector clients and provides industry-specific offerings such as command center and a unified customer care and first party collections offering called 'financial care'.

Login to get full access:

close