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DXC- Cognitive CX Services

Vendor Analysis

by Ivan Kotzev

published on Dec 06, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes DXC's offerings and capabilities in Cognitive CX Services.

Who is this Report for:

NelsonHall’s Cognitive Customer Experience Services report on DXC Technology is a comprehensive assessment of DXC Technology’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of DXC Technology cognitive customer experience services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

Over the last two years, DXC evolved its BPS model to embrace automation into the conscious cannibalization of traditional CX services. Part of this transition is adjusting to a pipeline of lower digital revenues with smaller scale and more bespoke CX contracts. The company focuses on proof of value projects to create business cases to justify the cognitive CX investment.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Outlook

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